Privacy and Cookie Policy

Welcome to our booking platform (the "Platform," "we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy & Cookie Policy (the "Policy") explains how we collect, use, store, and share your personal data when you use our online booking services (the "Service").By using our Service, you acknowledge and agree to the terms outlined in this Policy. If you have any questions or concerns, please contact us.

What kind of personal information is collected?

When you use our Platform, we may collect the following types of information:

a. Personal Information - Provided by You

Booking & Inquiry Information: Name, address, phone number, and email address.

Payment Information: Credit/debit card details (collected securely via our payment processor).

Customer Support Requests: Any personal details shared when contacting our support team.

b. Automatically Collected Information

Technical Information: IP address, browser type, operating system, and device information.

Usage Data: Pages visited, time spent on the Platform, and interactions with the Service.

Cookies & Tracking Technologies: Data collected through cookies and similar technologies.

Use & Disclosure of collected information

We process your personal data for the following purposes:

To provide and manage the Service (e.g., processing bookings and payments).

To communicate with you regarding your reservations, inquiries, and account.

To improve the security and functionality of our Platform.

To develop new features and enhance user experience.

To comply with legal obligations and assist law enforcement if required.

To conduct analytics and optimize our Service.

We do not sell your personal information to third parties.

Sharing Your Information

We may share your personal data with:

Service Providers: Payment processors, IT support, hosting providers, and analytics services.

Law Enforcement & Legal Authorities: If required by law or necessary to protect our rights and users.

Business Transfers: If we merge, sell, or transfer parts of our business.

Your Rights & Choices

Under applicable data protection laws, you have the right to:

Access your personal data (request a copy of the information we hold about you).

Correct inaccuracies in your personal data.

Request deletion of your personal data when it is no longer needed.

Withdraw consent for processing (e.g., unsubscribe from marketing emails).

Request data portability (transfer of your personal data to another provider).

Object to data processing based on legitimate interest or direct marketing.

To exercise any of these rights, please contact us.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy. After that, your data will be securely deleted unless required for legal or regulatory reasons.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us:

Recognize you when you return to the Platform.

Improve security and detect fraud.

Analyze website performance and user interactions.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform. For advertising cookie opt-outs, visit: https://optout.aboutads.info/.

Changes to This Policy

We may update this Policy from time to time. If significant changes occur, we will notify you through the Platform. Your continued use of the Service indicates acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact us at: cbdoasis@tenderco.com.au